webqem blog

webqem has been managing AdWords campaigns for a number of clients over the past four years, in financial, retail, health, and software markets.

For the last few months we have been running paid advertising campaigns at Google AdWords, Facebook and LinkedIn, observing striking differences between the three platforms. A major factor would be due to the different levels of targetting possible.

Each platform does allow a measure of targetting, as follows:

AdWords campaigns can be targeted:

• geographically (eg 20km radius around Sydney),
• by language
• by network (eg Google search, search partners, or display network partners)
• by device (eg desktops, phones with browsers, mobile carrier or operating system)
• by keyword
• by placement (for the display network)
• by demographic/gender (if available for display network)

Facebook campaigns can be targeted:

• geographically (eg 10 miles around specific cities)
• by age, gender, relationship status, language, education level, workplace, birthday
• by interest.

LinkedIn campaigns can be targeted by three of geography,company size, job function, industry, seniority, gender and age. Note that interests cannot be specified with LinkedIn.

Each platform allows bidding by CPC or CPM, and we tested both for each platform.
We compared the results of advertising a new online retail site providing hire services across the three platforms.

LinkedIn’s lack of targetting by interest or keyword left it lagging in third place, with the lowest click through rate, and by far the highest cost per click. LinkedIn’s suggested price for the demographic we targeted was over $4/click. LinkedIn visitors typically stayed on site for less than 30 seconds, and converted poorly.

Facebook provided the lowest cost-per-click – around 2/3 the cost of AdWords visitors. Facebook visitors tended to stay on site for around a minute, but only 10% came back for a return visit. They also converted very poorly. CPC advertising was clearly better than CPM advertising on Facebook for our client, with a much higher effective click through rate.

AdWords was a clear winner, with excellent click-through-rates, high pages per visit, low bounce rate, and solid conversion rate. The cost-per-click was acceptable, with the highly targeted campaign having excellent quality scores and numerous keywords with double-figure click through rates.

It does have to be said that organic traffic also performed outstandingly, with a high time on site, and double the conversion rate of the paid traffic. This was true for both Google and Yahoo, although Google provided 30 times the amount of traffic as Yahoo.

Google Adword’s ability to target an audience by keyword at a time when they are actively searching for infomation made it the best performer by a long way, for return on investment.

However as a branding platform for a new site, Facebook did provide a cost-effective method for a large number of impressions.

Here are illustrative figures from Google Analytics:

Google announced on 30 June at WebmasterCentral that they had been developing a new algorithm for indexing textual content in Flash files, integrating the new Adobe SWF technology and are now rolling it out. This includes Flash buttons, menus and full-Flash websites, and URLS contained in Flash content. It does not include images containing text, or FLV files, such as YouTube videos.  (more…)

So you have a new business. Or you just need a new website. Here are some of the issues you should address when choosing your new domain name:

1. Brand vs Keywords

Company XYZ sells widgets. Should they choose xyz.com or widgets.com?
Consensus is to go for the brand first, xyz.com. Next best would be brand plus keywords, for example xyzwidgets.com. And finally the keyword-based option, widgets.com.

The rationale is that you always want to be found for your business name, especially when you gain a high profile. You can always use your keywords in the titles, heading and content and incoming links. You may even have your keywords in your company name, which would be very helpful from an SEO perspective.

2. Which suffix?

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Facebook has finally come out with a search function for Facebook Business Pages.

Until recently, you had to know the actual URL, or follow a link from a Facebook page or website. Now you can go to http://www.facebook.com/directory/pages without being logged on to Facebook, and search by business name or browse by type. Facebook says pages are automatically added to the directory, although they do have a disclaimer that only a limited set of results are available to unregistered users.

The fact that you don’t have to login means that Pages can be indexed by search engines. The usual rules apply, in that links from external websites affect whether you will rank well, regardless of whether you are included on the Facebook directory. For example http://www.facebook.com/pages/wwwcostumeboxcomau/8168104555 is indexed at Google, but not yet included in the Facebook directory.

A search at Google.com for say “Barack Obama” highlights the current importance of social networking sites in search engines. Page one at Google includes dedicated pages at Wikipedia, MySpace, Twitter, YouTube. His Facebook page is on page two of Google, with his Flickr and LinkedIn profile on page three.

So if you have not yet claimed your company name at these social networking sites, you are missing out on a boost to your search engine performance, and associated traffic. We also recommend grabbing your name at these sites before someone else does, so that you can control your public image.

The downside to social networking sites is the need to maintain the content. By nature, social networking sites interact with their audience. It can be damaging to your reputation if a malicious or false statement is posted to your page, and you haven’t logged on to respond or remove the comment. And if you don’t add fresh content to your site, people won’t come back.

In saying that, it is easy to maintain content. You can import feeds from other sites you are active on, such as your WordPress blog, or YouTube. That way it looks like you are adding fresh content, and your audience keeps up with what you are up to.

You can share the responsibility for maintaining your Facebook Business Page, with nominated Facebook personal users as administrators. The viral nature of Facebook means that when others see which Pages you are a fan of, they may also become a fan.

When people become a fan of your Business page, you have the ability to send updates to their Facebook inbox, so that you can tell them about special offers.

If you are a high profile brand, you may get a name like http://www.facebook.com/pinkfloyd if you contact Facebook directly. Otherwise you end up with the standard business page naming format http://www.facebook.com/pages/webqem/17279306527 .

Facebook Ads allow you to reach a targetted audience and bring them to your Facebook Page or external website. You can choose your audience by age, gender, geography and keywords. For example if you wanted to display your ad to people in Australia over 18 who listed “skiiing” as an interest, Facebook will tell you the number of people available, and let you craft an ad.

Although it is very easy to do, if you need help, we can setup your page at Facebook and help you setup your ads.